FAQs

  • AccessRC is the mobile app for humanitarian aid. This platform helps Red Cross/Red Crescent Societies easily launch aid programs so they can get help to the people who need it, fast. AccessRC helps people in need to learn about available programs, apply for aid, and receive aid quickly and privately.

  • AccessRC is designed to make it easier to deliver and receive humanitarian aid.

    • People affected by crisis or disaster seeking information or assistance.

    • Red Cross/Red Crescent National Societies that want to manage aid programs efficiently at scale.

  • AccessRC is designed with data privacy and security at the forefront.

    The platform adheres to IFRC’s Policy on the Protection of Personal Data.

    Our General Principles and Data Subject Rights align with many national data protection laws, including having a legal basis for data collection, asking for consent, data minimization, data retention guidelines, and data storage and security policies.

    AccessRC has also successfully completed a SOC 2 Type II attestation conducted by an independent auditor.The report covers the security, availability, and confidentiality trust service criteria and evaluates the design and operating effectiveness of our controls over an extended review period.

    We also work with individual National Societies that have specific national data protection laws that require specific procedures for compliance.

  • AccessRC was designed with localization in mind as a key pillar so National Societies can offer programs in up to 54 languages.

    Supported Languages:

    • Amharic

    • Arabic

    • Armenian

    • Azerbaijani

    • Bahasa Indonesian

    • Bengali (Bangladesh)

    • Bulgarian

    • Burmese (Myanmar)

    • Chinese (Simplified)

    • Chinese (Traditional)

    • Croatian

    • Czech

    • Danish

    • Dutch

    • English

    • Estonian

    • Filipino (Tagalog)

    • Finnish

    • French

    • Georgian

    • German

    • Greek

    • Hebrew

    • Hindi

    • Hungarian

    • Icelandic

    • Italian

    • Japanese

    • Khmer (Cambodia)

    • Korean

    • Lao

    • Latvian

    • Lithuanian

    • Malayalam

    • Nepali

    • Norwegian

    • Pashto

    • Persian

    • Polish

    • Portuguese

    • Punjabi

    • Romanian

    • Russian

    • Serbian

    • Slovak

    • Slovenian

    • Spanish

    • Swahili (Kenya)

    • Swedish

    • Thai

    • Turkish

    • Ukrainian

    • Urdu

    • Vietnamese

  • For National Societies working with the IFRC, there is no cost to license the use of the tool.

    • No charge per user for accounts in your National Society.

    • No charge for any public accounts created in the mobile app. Scale to your service delivery needs.

    • No charge for running humanitarian programs such as information campaigns, assessment surveys, or pre-registration.

    • No charge for sending basic communications to user accounts such as push notifications or email.

    Some programming requires more features. As a national society, you pay as you go for premium features based on your program requirements.

    Opt-in premium features may include:

    • Identity Verification

    • SMS messaging

    • Financial Service Providers

    • Bring your own messaging or FSP providers

  • Contact the AccessRC team and we’d be happy to show you how it works, answer your questions, and help you get started. You can submit your request in the Contact Us section of this website.